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1-415-643-7800 509 Cortland Avenue, San Francisco, CA 94110
You may initiate a refund/exchange within 30 days upon receiving your order.
Once your items are on their way back to us or proof of damaged goods received, you may request either an exchange or refund:
Replacement products will be shipped out at no expense and within normal processing times - typically no more than 1 business day. You will receive a shipping email with tracking info when the items are shipped.
RefundsA refund will be sent via the original payment method within 1 business day. You will receive an email notifying you of the incoming payment. Payments may take up to 2 days to process depending on the payment method used. Contact us if you do not see your refund after that time period.