Subscription Options

We offer flexible recurring orders for your favoritepet food and treats:

Frequency: Choose how often you’d like to receive your items (every 2, 4, 6, or 8 weeks).

Customization: Modify your subscription anytime to match your pet’s changing needs.

Ordering

Cut-off time for orders: Every Tuesdays at noon

Delivery method: deliver/ship or pick up at store (please search 'Bernal Beast')

If you're in Bernal Heights with zip code 94110, you can opt for free delivery.

If you're outside the area, pickup is available only on Fridays. Orders must be placed by Tuesday at noon to qualify for pickup that same Friday. For example, if you order on Wednesday, your pickup will be scheduled for the following Friday.

Shipping & Delivery

Free Local Delivery: Available for select San Francisco neighborhoods.

In-Store Pickup: Schedule a pickup at Bernal Beast for your convenience.

Auto-Renewal: Your subscription will automatically renew based on your selected schedule.

Changes & Edits

You can pause, skip, or edit your subscription at any time through your account dashboard.

Please make changes at least 48 hours before your next delivery or pickup date to ensure they’re processed on time.

Cancellations

Cancel anytime with no penalty—just make sure to do it before your next billing cycle.

Once an order is processed, we may be unable to cancel or refund it, especially for fresh or perishable items.

Returns & Exchanges

Due to the nature of pet food, we are unable to accept returns on opened items.

If something isn’t right, please contact us within 7 days of receiving your order, and we’ll do our best to make it right.

Questions?We're here to help! Reach out to us at steph@bernalbeast.com or stop by the shop—we love seeing your furry companions!