Subscription Options

We offer flexible recurring orders for your favoritepet food and treats:

Frequency: Choose how often you’d like to receive your items (every 2, 4, 6, or 8 weeks).

Customization: Modify your subscription anytime to match your pet’s changing needs.

Shipping & Delivery

Free Local Delivery: Available for select San Francisco neighborhoods.

In-Store Pickup: Schedule a pickup at Bernal Beast for your convenience.

Auto-Renewal: Your subscription will automatically renew based on your selected schedule.

Changes & Edits

You can pause, skip, or edit your subscription at any time through your account dashboard.

Please make changes at least 48 hours before your next delivery or pickup date to ensure they’re processed on time.

Cancellations

Cancel anytime with no penalty—just make sure to do it before your next billing cycle.

Once an order is processed, we may be unable to cancel or refund it, especially for fresh or perishable items.

Returns & Exchanges

Due to the nature of pet food, we are unable to accept returns on opened items.

If something isn’t right, please contact us within 7 days of receiving your order, and we’ll do our best to make it right.

Questions?We're here to help! Reach out to us at steph@bernalbeast.com or stop by the shop—we love seeing your furry companions!